Negative Online Reviews

What are the ethical and professional considerations for attorneys in an age of social media? This lesson, written by Samuel J. Horovitz, explores these issues using a scenario involving how to best respond to negative online reviews. The lesson was inspired by Florida Bar Ethics Opinion 20-01 (October 9, 2020).

Viewers will learn more about communicating with clients, opposing counsel, and judges; appropriate social media use; confidentiality; consent required to reveal information; exceptions to the confidentiality rules; the appropriate language to use when responding to negative online reviews; and best practices for social media use.

  • Scene 5a: “The Bad Review”
  • Scene 5b: “The Dilemma – Part 1”
  • Scene 5c: “The Dilemma – Part 2”
  • Scene 5d: “The Plan”

CLE Certificate

Supplemental Materials